We’re Here to Help….
Return & Refund Policy
Thanks for shopping at Ivy Citizens!
We want to get it right, so if you’re not loving your new items or have questions here’s what you do.
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging with proof of purchase.
- Request a Return Shipping Label @ firstname.lastname@example.org.
In the event your item arrives damaged, please contact email@example.com within 5 business days of receipt for specific instructions.
When your items arrive, we will inspect it and notify you on the status of your refund.
Next step, we initiate a refund to your credit card (or original method of payment) less any return shipping fees. Credits will post depending on your card issuer’s policies.
- Ivy Citizens offers Free standard shipping.
- Tracking and Priority Shipping is available
- Orders placed before 12:00PM EST will ship out same day.
- Orders placed on Saturday, Sunday or on a holiday will ship out the following Monday or the first business day following a holiday.
- Ground shipping arrives within 3-7 business days.
- Orders cannot be shipped to PO boxes.
Questions? Don’t hesitate to reach out for answers or more info. Contact firstname.lastname@example.org.