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Return & Refund Policy

 

Thanks for shopping at Ivy Citizens!
We want to get it right, so if you’re not loving your new items or have questions here’s what you do.

Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging with proof of purchase.
• Request a Return Shipping Label @ support@ivycitizens.com.

In the event your item arrives damaged, please contact support@ivycitizens.com within 5 business days of receipt for specific instructions.

Refunds

When your items arrive, we will inspect it and notify you on the status of your refund.

Next step, we initiate a refund to your credit card (or original method of payment) less any return shipping fees.  Credits will post depending on your card issuer’s policies.

Shipping

• Tracking and Priority Shipping is available
• Orders placed before 12:00PM EST will ship out same day.
• Orders placed on Saturday, Sunday or on a holiday will ship out the following Monday or the first business day following a holiday.
• Ground shipping arrives within 3-7 business days.
• Orders cannot be shipped to PO boxes.

 

Questions? Don’t hesitate to reach out for answers or more info. Contact support@ivycitizens.com.